Uncategorised - Heliodor

Planned system maintenance on Sunday 26 May

 

On Sunday 26 May all our systems will be closed for essential maintenance from 8am until 1pm. 

During this time, you won’t be able to call us to make a payment, or sign in to our online Self-Serve system.

If this is when you normally make your monthly payment, please call us or sign in at another time.

We’re sorry for any inconvenience this might cause you.

Here’s a reminder of all the ways you can make a payment.

Our Easter opening hours

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage or loan, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

You can use Self-Serve to:

  • Check your monthly payment details, see recent payments made and the total amount you currently owe.
  • See your remaining term, current interest rate and repayment type.
  • Find details of your new payment amount when this has changed due to an interest rate change.
  • Make monthly debit card payments quickly and securely.
  • Check and update your contact or correspondence details.
  • Make a lump sum overpayment by debit card.
  • Request account information from us, such as a redemption statement.
  • Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.

Please note – not all of these features are available or relevant for customers who have standalone unsecured loans.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Find out more about using Self-Serve.

Our Easter opening hours

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage or loan, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

How to use the redemptions virtual assistant

Simply click on the small button that’ll appear in the bottom right corner of certain pages of our website.

You can then start a conversation by asking the redemptions virtual assistant a question, or by selecting one of the handy in-built options.

Please note – the virtual assistant tool will only display and work correctly if you’ve enabled Statistics cookies on this website. You can check or change your preferences on our cookies page.

We hope the redemptions virtual assistant is useful for you, but if you need any other information, please see our redemptions page or contact us for further support.

 

Our Easter opening hours

If you need to call us over the Easter weekend, please note that our phone lines will be closed on Friday 29 March and Monday 1 April.

Outside of these two bank holidays, we’re open as normal. You can see details of our opening times on our contact us page.

 

Making your monthly payment

If you need to make a payment this month, please remember that we must receive your payment before the end of March, or you could fall into arrears.

If you don’t pay by Direct Debit, you’ll need to ensure that we receive your payment before the end of March. If you usually speak with us to make a debit card payment, please make sure you’re aware of our opening times, as you may need to contact us earlier than usual this month.

You may be able to use our automated payment line or our online Self-Serve system. Find out more details about all our payment methods here.

 

Find out information about your account using Self-Serve

Self-Serve is our secure online service that gives you more control over your mortgage or loan, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call us.

You can use Self-Serve to:

  • Check your monthly payment details, see recent payments made and the total amount you currently owe.
  • See your remaining term, current interest rate and repayment type.
  • Find details of your new payment amount when this has changed due to an interest rate change.
  • Make monthly debit card payments quickly and securely.
  • Check and update your contact or correspondence details.
  • Make a lump sum overpayment by debit card.
  • Request account information from us, such as a redemption statement.
  • Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.

Please note – not all of these features are available for customers holding a standalone unsecured loan.

 

Find out more – see more details about using Self-Serve here, or see how you can use the system to find out information about your account.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.