Divorce or separation
If you’re going through a divorce or separation, dealing with your shared finances can be complex and stressful.
To help, we’ve listed some organisations below that can provide you with advice and support, so you can get things on track as soon as possible.
Emotional and practical support
Relate gives advice and information to those who need relationship support. It is the UK’s largest provider of relationship support and offers a wide range of services.
Its dedicated Help with separation and divorce page provides support and guidance to help make your separation easier for you and your family.
Citizens Advice offers free, confidential and impartial advice on legal, money and other problems. Citizens Advice also provide the opportunity for face to face advice through their local advice centres.
For online information or to find your local advice centre, visit their website and select England, Scotland, Wales or Northern Ireland from the options presented.
Changes to your account
Depending on your situation, there are some changes you may wish to make to your account.
If you’re both named on the account and you no longer plan to live together, please let us know your new correspondence addresses. We’ll then send statements and routine letters about your account to both correspondence addresses. Don’t worry though – any letters containing information that’s meant for only one person will be sent to the correspondence address for that person alone.
If you need to update the name of anyone listed on the account, we can make this change if you provide us with certain official documents.
If you have a mortgage with us, you may wish to consider changing the legal ownership of your property and potentially removing someone from the mortgage. This process can be complex, and you’ll need to contact us to discuss this change.
For further details about these and other changes you may wish to make to your account, please visit the making changes page of our website.
If you have questions or would like to discuss things with one of our team, please call us on 0370 703 0312 – we’re open Monday to Friday from 8.30am to 5.30pm.
If you’re worried about making your monthly payments or are already struggling, please call us on the above number and we’ll try to help. Simply talking to us won’t affect your credit file – and the sooner you get in touch the better, as there are often more ways we can help.
For customers having payment difficulties, we’re open Monday to Friday from 8am to 8pm, and on Saturday from 9am to 1pm.
Our phone lines are often busy, so we apologise for any delay in answering your call.
Please note, this page contains links to external websites. We are not responsible for the content of external websites.