Latest news
Our automated payment line
25/03/2026
We’ve made some improvements to our phone systems.
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Making your payment this month
24/03/2026
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of March.
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Calling us over Easter
20/03/2026
Please note that, because of the Easter holidays, we won’t have any agents available to answer calls on Friday 3 April or Monday 6 April.
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Planned system maintenance
05/03/2026
All our phone lines (including our automated payment service) will be closed because of essential maintenance on Sat 14 and Sun 15 March. Our online Self-Serve system will also be unavailable from 5:30pm on Friday 13 March and for all of Sat 14 and Sun 15 March.
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Bank of England base rate reduction – 18 December 2025
18/12/2025
On Thursday 18 December, the Bank of England base rate (the Bank Rate) was reduced from 4.00% to 3.75%. See what this means for you.
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