Latest news
Planned system maintenance
05/03/2026
All our phone lines (including our automated payment service) will be closed because of essential maintenance on Sat 14 and Sun 15 March. Our online Self-Serve system will also be unavailable from 5:30pm on Friday 13 March and for all of Sat 14 and Sun 15 March.
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Making your payment this month
25/02/2026
If you’re paying by a method other than Direct Debit, however you send your payment, it must reach us before the end of February.
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Bank of England base rate reduction – 18 December 2025
18/12/2025
On Thursday 18 December, the Bank of England base rate (the Bank Rate) was reduced from 4.00% to 3.75%. See what this means for you.
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Planned system maintenance
29/09/2025
We’ll be closed because of essential maintenance on Saturday 11 and Sunday 12 October. During this weekend online Self-Serve and our phone lines (including our automated payment service) will be unavailable.
Find out more Bank of England base rate reduction – 7 August 2025
07/08/2025
On Thursday 7 August, the Bank of England base rate (the Bank Rate) fell from 4.25% to 4.00%. See what this means for you.
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