Your interest rate
The interest rate that applies to your mortgage or loan will depend on the original product deal that you took out. However, the interest rate may have been altered if any product changes have been applied to your account since that date.
Find out information about your account online with Self-Serve
You can quickly find your current interest rate and monthly payment amount using our online Self-Serve system. This is available 24 hours a day, 7 days a week from any device.
What’s more, if your interest rate and monthly payment will be changing due to an upcoming interest rate change, you’ll see details of the new payment amount and the date this will apply.
For more details, please see our Self-Serve section.
You can also find your current interest rate on the latest rate change letter that we may have sent you, or in your most recent annual statement – noting that some of that information could be out of date depending on when the statement was sent, as changes may have occurred since then.
Alternatively, please contact us and we’ll give you this information.
Interest rate changes
If your interest rate is changing, we will write to you at least four working days before any change is made to your required monthly payment.
You can find out the latest information about interest rate changes here.
Interest rate types
There are different interest rate types, with useful explanations shown below.
If you’re unsure which type of interest rate you’re on, please have a look at the Terms and Conditions that you’ll have been given when you originally took out your mortgage or loan.
Alternatively, please contact us to check.
This is where you have a discount off our Standard Variable Rate (SVR) for a set length of time.
If the SVR changes, your discounted interest rate will also change soon after. When that happens, we’ll always write to you at least four working days before any change is made to your required monthly payment.
A fixed rate means your interest rate will not change until a set date.
When the fixed rate ends, you will then usually move to a Product Variable Rate (PVR) or our Standard Variable Rate (SVR), depending on the Terms & Conditions of your mortgage or loan.
We’ll write to you before your fixed rate ends to let you know your new interest rate and monthly payment.
A tracker rate tracks changes in a base rate (often the Bank of England base rate) for a set length of time. Your rate could be a set percentage amount above or below the rate it is tracking.
If the base rate that is being tracked changes, your interest rate will also change soon after. When that happens, we’ll always write to you at least four working days before any change is made to your required monthly payment.
If you’re on SVR, your interest rate is set by us and is not directly linked to any other external rates.
Whenever we change our SVR, we’ll always write to you to let you know your new rate and monthly payment at least four working days before any changes.
Find out more on our rate change information page.
Interest rate changes
All the key info you need about the latest changes to the Bank of England base rate and our SVR.
See if you’re impacted so you can plan ahead.
Find out moreYour account details
Quickly find key details about your mortgage or loan – such as your interest rate, monthly payment, remaining term and the amount you currently owe.
Find out more